Why Does My Ny gov Id Activation Keep Asking Me for the Same Secret Questions Over and Over Again
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Help and Support
Near queries tin can be answered in the frequently asked questions beneath. If these do not answer your question, delight contact us.
What is the departure betwixt a bones and verified account?
When you kickoff create a MyGovId account, you provide us simply with your bones details - outset name, last proper noun and email address. This creates a basic account. It allows you to have admission to a certain amount of regime services which don't require a higher level of identity verification.
When yous want to access authorities services which require a college level of identity verification you will demand to convert this basic business relationship to a verified account. In order to verify your business relationship, nosotros ostend your identity using your basic account and details shared during your face up to face interview. It is crucial nosotros take assurance that you are who you lot claim to be when using online government services.
For farther details on all the services available using either of the accounts, delight visit the What can I utilize information technology for? folio.
How do I know if I accept a verified account?
Customers with a bones account will run across a "Verify your account now" button on the MyGovID home page after they login.
Customers with a verified account tin access all available services such as
- NDLS
- Revenue
- NCS
- SUSI
- Voter.ie
along with additional services in JobsIreland and Mywelfare. For further details on all the services available using either of the accounts, please visit the What tin I employ it for? page.
Y'all need to be 16 years erstwhile or more to have a MyGovID account.
If I have already enabled ii-factor authentication for my Basic MyGovID account, do I even so need to verify my business relationship?
Yes. Enabling two-factor hallmark provides an extra layer of security to your MyGovID account. It does not modify the status of your account from Basic to Verified.
You will need a Verified MyGovID business relationship to admission all authorities services available through MyGovID, which require a higher level of identity verification.
In order to verify your account, we ostend your identity using your basic account and details shared during a face up to face interview. It is crucial nosotros have assurance that you are who you claim to exist when using online authorities services.
For further details on all the services available using either of the accounts, please visit the What can I use it for? page.
What is a WebChat window and how is it useful?
WebChat is a help desk chat which helps you to ask queries relating to MyGovId services and assistance desk chat would provide you with the advisable links to view and guide you answer your questions.
What is an upshot driven email notification and why would I receive ane?
An consequence driven e-mail notification is a bulletin sent to the user's email accost to warning them of changes that have been carried out on their MyGovID account. Examples of these changes are irresolute or resetting the account password. If you receive an email of this sort and you have non made the update mentioned in the message y'all should contact united states of america immediately.
I received an email informing me of a change to my countersign but I did not make this change?
If you have received an electronic mail stating your countersign has been changed or reset and it wasn't inverse past you, yous should contact us betwixt 9:15AM and 5PM from Monday to Fri on
Local - 0719 672 616
LoCall - 0818 927 999
Why do I receive emails to 2 unlike email addresses informing me of changes to my MyGovID account?
If y'all have more than ane email address associated with your MyGovID account (the original email plus a recovery email for example), and so whenever changes have been made to your profile (change password for example), you will receive notification of this change to both emails.
Can I go a Public Services Card if I alive away?
Information technology is not possible to get a public services card if you live abroad. This is because the procedure used to verify your identity (the Public Services Card interview) must be conducted in person at an Intreo Middle in Ireland.
What do I need to verify my MyGovID account?
In order to verify your MyGovID account you volition demand the following:
- A bones MyGovID business relationship
- A telephone that has been verified in an Intreo Heart and
- A Public Services Card
Alternatively if your phone number wasn't verified earlier at the Intreo Eye, you will be asked to verify your identity via a ane-time activation code that will be sent to your address which was collected during the Public Services Card interview.
What is a verified phone number and how tin I get one?
A verified phone number is a mobile phone number that has been verified by you in person at an Intreo Middle. This is office of the Public Services Card interview process. A verified phone number is used to verify a basic MyGovID account by sending a code to that telephone number.
COVID-xix Update: Customers who have previously authenticated their identity in a Safe interview can contact the support team on 0818 927 999 to update their phone number.
Can I utilise an international phone number to verify my MyGovID account?
Yes, you can utilize either an Irish or an international telephone number.
If I don't take a verified phone, how long practice I need to look to go the code past post?
Information technology should take 3 to v working days for the code to be sent to your accost by post. You can use this code to complete the verification process.
Alternatively, you tin attend whatever Intreo centre and have your phone verified. You lot do not have to make an date for this.
COVID-xix Update: Customers who cannot wait 3-five working days tin contact the support team on 0818 927 999 to update their phone number.
What happens if I don't take a verified phone number and no longer reside at the address provided during the Public Services Card interview?
In that case, y'all would demand to drop into your local Intreo Center to get your phone number verified and continue with verifying your identity. We need your verified phone to link the physical identity to the online identity.
COVID-19 Update: Customers who have previously authenticated their identity in a Safe interview tin contact the support team on 0818 927 999 to update their phone number.
Is there any other fashion to verify my identity?
No you must attend your local Intreo centre for Public Services Card Interview.
Can I verify my MyGovID account without having a Public Services Card?
If you lot have completed your Public Services Carte du jour Interview within the concluding 48 hours, you can verify your MyGovID account by using your basic MyGovID account and a verified phone number.
I accept lost my Public Services Carte and it won't allow me to verify my account. What can I exercise?
For all queries relating to your Public Services Card, please contact 0818 837 000
I received an fault saying "nosotros couldn't match the information nosotros have on file for you" when trying to verify my bones account.
Please check that your name matches the "forename" and "surname" on your Public Services Card. For some people "forename" may include your center name. The name used for your MyGovID account is normally taken from the photo ID that you used at your Public Services Card Interview. If yous keep to receive this error delight phone call into your local Intreo Centre to resolve the event.
COVID-19 Update: Customers who are experiencing issues verifying their basic account can contact the support team on 0818 927 999
How tin I access my account if I forget my countersign?
Click the "Forgot Password?" link on the MyGovID login page. This will trigger the countersign reset process for your account. To consummate the password reset procedure:
- A basic MyGovID account user will need access to their email address.
- A verified MyGovID account user will need access to their email accost and their mobile phone number linked with their MyGovID account. If you have forgotten your countersign and also lost or changed your phone number, unfortunately you would need to annals a new business relationship.
What if I forget my password and can't access my e-mail?
If your account has a recovery e-mail, we'll exist able to use that to reset your password. You tin can add a recovery email in your My Contour expanse. Delight annotation that just verified MyGovID accounts can add together a recovery email. If you can't access the e-mail you lot used to create your MyGovID account and don't have a recovery email, you will need to contact u.s. for support.
Can I change the electronic mail address for my account?
For security reasons, y'all cannot modify your MyGovID email accost. To alter your email address you volition need to create a new account using a new e-mail address.
Can I update the first name and surname for my MyGovID account?
You cannot alter the first name and surname that you registered your MyGovID account with. You have an option to annals a new MyGovID account using a different electronic mail accost if yous wish to use a unlike name. The first name and surname you provided during the creation of your business relationship does non impact the name that will appear on your public services card or verification of your MyGovID account.
When logging in, I am getting a message that the code sent to my phone is incorrect? What do I do?
Please select the 'transport lawmaking again' link and endeavour inbound the new lawmaking that arrives. If the issue persists, please contact the MyGovID support squad.
What happens if I have lost my phone or changed my phone number?
If y'all accept enabled two-factor authentication for your bones account or have a verified MyGovID business relationship y'all will need access to your phone number to login or to recover your account.
If a verified MyGovID user has lost or changed telephone number, you need to contact the Department in order to verify your new phone number. Please read the instructions hither for farther details.
I accept a verified account merely I accept stopped receiving codes to my phone when I try and log in? What tin can I exercise?
Some network providers have started implementing marketing blocks against 6/8 digit codes, so you may need to telephone call your phone provider to remove it. If yous are using an iPhone, you may need to turn off its iMessage role to receive the code. If y'all are still having issues, please contact the MyGovID Back up Squad.
COVID-19 Update: Customers who take previously authenticated their identity in a Condom interview tin contact the support squad on 0818 927 999 to update their phone number.
How tin I modify the address used for my account?
Y'all can update your address as follows:
- Log onto MyWelfare
- Once logged in Click under your name
- Click on My Details
- Click on Address
- Click on I have moved address
- Input new address details
- Address updated
If you don't accept a verified MyGovID business relationship and have a Public Services Bill of fare yous tin can email evidence of your new address (utility nib) forth with your PPSN and telephone number to cis.support@welfare.ie . You can besides telephone call 0818 927 999 or bring them into your local DSP office. This service is available to anyone with a verified MyGovID account regardless of location.
What if I don't receive a code in the post?
Delight contact the MyGovID Support Team on 0818 927 999 to resolve this upshot.
Why am I seeing ii different phone numbers when trying to login to my business relationship?
At some stage you updated the verified phone number which was held on record for you by MyGovID or contacted the Department to do so. Users see this page to allow them to confirm the number they want MyGovID to retain. Once you select the phone number you wish to employ, the selected telephone number will be used for the two gene authentication when logging into MyGovID.
What type of questions should I ask in the WebChat Window?
Yous tin can ask any type of questions relating to MyGovId services like login problems, not able to verify your account, any kind of error messages when you are verifying your account, trouble recovering account, PSC carte bug etc.
Note - When you are asking any type of queries to the help desk-bound conversation, you should ensure not to enter whatsoever personal information such as your PPS number, PSC card number, and PSC expiry date into the chat window. MyGovID never sends emails, text messages or pop-up windows asking you to provide personal or financial information.
Can I setup a MyGovID account on behalf of some other person?
For security reasons you should non create a MyGovID account on behalf of another person. Once a MyGovID account is associated with a person you lot cannot change this. In the unlikely result this does happen and you have gear up a bones account for another person with your email address, yous can even so verify this account using your details. The name displayed is a greeting name and does not affect your transactions with any of the Reliant Parties.
What is two-factor authentication and why should I enable it for my Bones MyGovID Account?
2-gene authentication is a 2nd layer of security for your Bones MyGovID account. It'south used to ostend that you are signing in to your account in case your password is stolen. MyGovID uses a password (something you know) as a first layer of security and a confirmed mobile phone (something you have) every bit a 2d layer.
Customers can now enable two-gene authentication for their Basic MyGovID accounts if they wish to add an additional layer of security.
How do I apply for a Data Field of study Admission Request (DSAR)?
If you wish to request a Information Subject Admission Request, delight email sars@welfare.ie .
If you wish to delete your account you must email support@mygovid.ie confirming the email accost you want to accept deleted.
What details can I ask to be deleted?
We can only delete information that y'all provided when creating your MyGovID account. Any details that you had already provided for Public Services Card Interview cannot be requested for deletion in MyGovID.
Phishing is a fraudulent attempt to obtain personal and/or financial data via email past disguising oneself every bit a legitimate entity.
SMS phishing or smishing is where you are sent an SMS (text message) containing a link to a fraudulent website or phone number. The sender is attempting to collect personal and/or fiscal data.
Please remember MyGovID never sends emails, texts or popular-up windows with hyperlinks asking customers to provide personal or financial information.
What practice I do if I receive a fraudulent text message or e-mail?
If you lot receive a fraudulent text bulletin or email claiming to be from MyGovID, delight ignore the text or email, do not click on any links inside the text or e-mail and report it to our back up squad on 0818 927 999 or submitting an enquiry online.
How tin can I enable two-factor authentication?
You can enable two-factor authentication for a bones business relationship by going to the privacy and security tab on the info centre.
If y'all have conducted a Condom interview and verified your MyGovID business relationship you lot do non need to enable two-factor authentication. It volition exist enabled by default when you lot verify your account.
MyGovID How to Series - Creating a Bones MyGovID Account.
MyGovID How to Series - Verifying your MyGovID Account using a DSP verified mobile number.
MyGovID How to Series - How to verify your account using the Accelerated Journey.
MyGovID How to Series - How to verify your MyGovID account using a phone number shared with the National Driver Licence Service(NDLS).
MyGovID How to Series - How to verify your MyGovID account past getting a code sent to your address Role 1.
MyGovID How to Series - How to verify your MyGovID account with a lawmaking sent to your address Part two.
Couldn't find an answer?
Source: https://www.mygovid.ie/en-IE/HelpAndSupport
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